Click on the “Add to Cart” button for the items you wish to order.
Once you have checked your order in the shopping cart page, click the “Proceed to Checkout” button.
Enter Customer Details
Already a member? Sign in.
Not a member? Please enter your details.
Set Delivery Location
Please choose either credit card, cash on delivery or bank transfer and then click the “Review Order” button.
*Bank transfers must be made in the name of the individual placing the order. If a different name is used, we may not be able to match the payment, or it may take additional time, possibly delaying delivery of your order. Please also note that orders will not be shipped until the bank transfer has been confirmed.
Please confirm your order items, customer details, delivery address and payment method, then click the “Place Order” button.
Your order is then complete.
Our products are delivered by takkyubin courier service.
*All items are delivered frozen and can be stored frozen after delivery.
After delivery, please check to ensure the correct items have been delivered. We take great care during packaging and shipping. However, if for any reason the delivery includes incorrect, missing, damaged or defective items, please contact us by telephone or email within 7 days of delivery. We will work as fast as we can to replace incorrect or damaged items or send missing items.
We appreciate your understanding that we are unable to meet any requests of this nature if more than 7 days has passed since delivery.
Due to the nature of our products being food items, we are unable to accept returns related to customers’ personal preferences.
Payment Methods and Period
We accept the following methods of payment. For further details, please refer to the shipping and payment information page.
We request payment by bank transfer under the name that was used at the time of ordering.
Please note that items will not be shipped until we can confirm payment. Cash on delivery
Please make payment in cash at the time of delivery. A cash on delivery fee applies. Credit card
Items will be shipped once the order is confirmed.
• Consumption tax (8%)
• Shipping fee (for further details, please refer to the shipping and payment information page.)
• Bank transfer fee incurred at the time of bank transfer to be paid by customers using this payment method.
• Cash on delivery fee to be paid by customers choosing the cash on delivery option.
Due to system requirements, we cannot stop shipment of orders within one week of the scheduled shipment date, and we appreciate your advance understanding, therefore, that such orders cannot be cancelled. Please note, for customers who selected the cash on delivery option at the time of ordering, we are unable to take cancellations at any time.
Our shop uses an online shop server provided by Future Shop Co., Ltd. Transmission of forms between computers used by our customers and our server are safeguarded with encryption using SSL (Secure Sockets Layer) certificates is to ensure that any information entered cannot be stolen. Sensitive credit card information is encrypted by SSL before being sent to a payment server run by Future Commerce Co., Ltd., and is immediately deleted at the completion of authentication. Such data is not stored on any computers or devices managed by our company.
What if I order more than one product?
If you order multiple products in one order, the delivery fee is charged for one package at the cost shown in the above table.
If you order multiple products in one order but only some of those include the delivery fee, please see below regarding products that include the delivery fee. A delivery fee is charged per delivery destination.
*The above table shows the delivery fee for products that do not include the delivery fee and for which no individual delivery fee has been set.
What if my order contains products that include the delivery fee?
If you order multiple products in one order but only some of those include the delivery fee, the order is treated as not including the delivery fee, and the delivery fee is calculated according to the above table. A delivery fee is charged per delivery destination.
What if I order multiple products that have individual delivery fees?
If your order includes multiple products for which individual delivery fees have been set, the delivery fee is the sum of all the individual delivery fees.
Consumption tax: 8.0%
*Amounts less than ¥1 will be rounded to the nearest whole amount.
*Consumption tax is calculated on each individual product.
Fixed price of ¥648 per delivery for any order size.
Please note, deliveries to Hokkaido, Okinawa and remote islands cost ¥1,162.
For customers living on islands not included in Hokkaido or Okinawa, the delivery fee will appear as ¥648 initially,
so we will contact you after your order has been placed regarding the additional shipping cost.
We regret that we cannot ship to Ogasawara Village (Ogasawara Islands) or the Izu Islands (excepting Oshima and Hachijojima) due to the unavailability of frozen delivery services.